Terms of service

Agreement to Policies

By using this website (including browsing, registering, purchasing, or any related actions), the user is deemed to have agreed to all policies established by our company.
Once an order is completed, consent to the policy is considered formally established.

The following policies apply to all purchases:

  • Terms of Service
  • Privacy Policy
  • Order & Shipping Policy
  • Refund & Return Policy
  • Legal Notice

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1. Terms and Acceptance

1.1 CANVISIA OPTICAL LTD. (“Company”, “we”, “us”) establishes these Terms of Use for the operation of this website (“Master Color”). By accessing, browsing, or purchasing from this Site, you acknowledge that you have read and agree to these Terms.
1.2 We may update or change these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.
1.3 These Terms are originally drafted in English. Any translations are provided for convenience only. In the event of inconsistencies, the English version prevails.

2. Purchase of Products

2.1 Users may apply to purchase products using the procedures defined on this Site.
2.2 The user’s order submission constitutes an offer to purchase; payment must be completed at the time the user submits an order.

2.3. However, payment does not constitute acceptance of the order. A sales contract is formed only when we issue an order confirmation email. We reserve the right to cancel or refuse any order prior to sending the confirmation, even if payment has already been processed. In such cases, a full refund will be issued.·
2.4 Unless otherwise required by Canadian consumer protection laws, orders cannot be cancelled or returned after shipping, except in the following cases:
a) The product is defective or damaged;
b) We are unable to deliver the product within the expected timeframe;
c) You comply with our return instructions within the defined refund window.

3. Prohibited Activities

Users must not engage in the following actions:

a) Use another person’s account, identity, payment method, or credit card fraudulently
b) Perform any act that interferes with the operation, security, or infrastructure of the Site
c) Infringe upon intellectual property rights, copyrights, trademarks, privacy, or proprietary rights of the Company or third parties
d) Engage in unlawful, fraudulent, harmful, or abusive behaviour
e) Upload malicious code, attempt unauthorized access, or engage in cyber-attacks
f) Engage in any behaviour that violates law, regulations, or industry standards
g) Any activity that we reasonably determine to be inappropriate or harmful to other users, the Company, or the Site

4. Conditions of Site Availability

4.1 Users are responsible for preparing necessary devices, internet connections, browsers, and software to use this Site. We do not provide technical support for user-side equipment.
4.2 We may suspend, interrupt, or modify the Site for maintenance, security, system updates, or other reasons without prior notice.
4.3 We do not guarantee uninterrupted access, error-free operation, or the absence of technical issues.

5. Breach of Terms and User Termination

We may suspend or terminate your access to the Site, cancel your orders, or refuse service—without prior notice—if:

a) You provide false, inaccurate, or fraudulent information
b) You violate these Terms
c) We detect suspicious, harmful, or fraudulent activity
d) You violate payment rules or misuse payment methods
e) You violate Canadian laws or misuse medical devices
f) We reasonably determine that your behaviour is inappropriate, unsafe, or harmful

6. Personal Information Management

We may use your personal information for the following purposes:

a) Processing orders and delivering products
b) Verifying contact lens prescriptions
c) Providing customer support and responding to inquiries
d) Billing, payment processing, and fraud prevention
e) Sending updates, notifications, and service-related communications
f) Improving Site performance and personalizing user experience
g) Conducting analytics, surveys, and service improvements
h) Developing new features, products, and services
i) System maintenance and troubleshooting
j) Marketing and promotional communications, where permitted
k) Compliance with legal and regulatory obligations

We may share your information with trusted third parties (payment processors, shipping carriers, professional consultants, compliance service providers) only when necessary and lawful.

All personal data is handled in accordance with PIPEDA.

7. Marketing Communications

We may send promotional emails or newsletters.
You may opt out at any time using the “unsubscribe” link or by contacting us directly.

8. Company Liability

8.1 If compensation is legally required, our liability is limited to direct damages only and is capped at the total amount you paid for the product in question.
8.2 The company does not guarantee the accuracy, usefulness, or legality of the information transmitted using this site.
8.3 We are not responsible for damages caused by:

  • User misuse
  • Improper handling of medical devices
  • Interruption of service, data loss, or transmission errors
  • Carrier delays, customs issues, or third-party service failures

This limitation does not apply to gross negligence or intentional misconduct under Canadian law.

9. Notices and Communication

Notices sent to the email address you registered will be considered delivered at the time the email is transmitted.

10. Suspension or Termination of the Site

The company may terminate this site at any time at its discretion.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of:

  • British Columbia, and
  • Canada (federal laws)

Any disputes will be resolved exclusively in the courts of Vancouver, British Columbia.